The Bretforton Community Shop Promise

We are warm, friendly and welcoming to everyone

• We greet people with a smile when they arrive

• We treat everyone the same - as we would want to be treated

We are organised and professional

• The displays are clean, tidy and well stocked

• We are knowledgeable about our products and suppliers

• We are easily identified by customers by our aprons and name badges

• We are efficient - but happy to stop for a chat when we can

We make every effort to exceed our customers' expectations

• We look for unexpected ways to help beyond the obvious

• We might offer to deliver, take people to the product, or carry shopping to their car

• We're open to suggestions - such as offering to source something we don't usually stock

We inspire people to feel as passionately as we do

• We share our passion for local produce

• We tempt people to try something new

• We're well informed and keep ourselves up to date with information about local produce and events

We are part of the community

• We are neighbourly and work together

• The Shop feels sociable and relaxed

• The Shop is light, airy and comfortable to work in

• We work together to make it fun, interesting and exciting

• It's a safe place to be - we take care to look after each other

• We respect others' privacy and don't pass on gossip