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Our commitment to you

The Bretforton Community Shop Promise

The Shop Promise was devised in conjunction with volunteers, shareholders, members and residents when we were setting up the Shop. It defines our commitment to customers, our expectations and our aspirations.
We are warm, friendly and welcoming to everyone
  • We greet people with a smile when they arrive

  • We treat everyone the same - as we would want to be treated

We are organised and professional

  • The displays are clean, tidy and well stocked

  • We are knowledgeable about our products and suppliers

  • We are easily identified by customers by our aprons and name badges

  • We are efficient - but happy to stop for a chat when we can

We make every effort to exceed our customers' expectations

  • We look for unexpected ways to help beyond the obvious

  • We might offer to deliver, take people to the product, or carry shopping to their car

  • We're open to suggestions - such as offering to source something we don't usually stock

We inspire people to feel as passionately as we do

  • We share our passion for local produce

  • We tempt people to try something new

  • We're well informed and keep ourselves up to date with information about local produce and events

We are part of the community

  • We are neighbourly and work together

  • The Shop feels sociable and relaxed

  • The Shop is light, airy and comfortable to work in

  • We work together to make it fun, interesting and exciting

  • It's a safe place to be - we take care to look after each other

  • We respect others' privacy and don't pass on gossip